Kangen USA Service & Deep Cleaning Request Guide

To ensure your Enagic Kangen Water® machine continues to produce optimal, high-quality water, regular maintenance and occasional professional servicing may be required. As an independent distributor, Kangen Water Shop USA provides this comprehensive guide to help our customers navigate the official Enagic Service USA repair and deep cleaning process.

To initiate a deep cleaning or service repair request, please complete the official online form here: Enagic Online Inquiries & Service Form.

1. Preparing Your Machine for Shipment

It is very important to follow these checklist instructions carefully. Failing to do so can result in lost accessories or additional repair fees not covered by your warranty.

What to REMOVE Before Shipping:

  • Enhancer Tank, Covers, Diverter, and Adapter.

  • Power Cord (Applies to the K8 model ONLY).

  • Warning: Enagic USA will NOT replace these items if they are lost or damaged during shipping. Furthermore, leaving electrolysis enhancer fluid inside the machine during transit can cause internal leaking and severe "enhancer damage," which is not covered under warranty.

What to INCLUDE in the Box:

  • Standard Machines: Filter, flexible pipe, white or silver (SDP) hose, and gray hose (or short flex pipe for the K8).

  • SD501-U (Under-Counter) Machines: Discharge port hose (white hose on top), gray hose, clear hose, and the bottom white hose.

    • Control Panel: Only include the control panel if the machine requires repairs. It is not needed for a standard deep cleaning.

    • Clogged Faucets: If your SD501-U faucet is clogged, it can also be sent in for a deep cleaning.

Packaging Instructions:

  • Secure your machine in a sturdy box with at least two inches (5.08 cm) of cushioning on all sides to prevent shipping damage.

  • Attach your shipping label, drop the box off at your designated carrier (e.g., FedEx), and keep your tracking number.

2. Service & Cleaning Pricing

The technicians will evaluate the machine based on your submitted request form. Please note: If a machine is sent in for repair but is found to be malfunctioning solely due to calcium buildup, a Deep Cleaning will automatically be performed and billed to the customer.

Below is the pricing schedule for Enagic USA services. "Registered" refers to the original owner with an active warranty profile, while "Others" refers to non-original owners or unregistered units.

Deep Cleaning Services

  • Standard Models (K8, SD501, SD501-U, DX, DX II, JR II, JR IV, R, Sun-us): $50.00 (Registered) / $60.00 (Others)

  • Super 501: $100.00 (Registered) / $120.00 (Others)

  • SD501-U Faucet Only: $30.00 (Registered) / $40.00 (Others)

  • Anespa System: $30.00 (Registered) / $40.00 (Others)

Additional Cleaning Fees (If requested or required)

  • External Cleaning (Standard): $30.00 (Under Warranty) / $40.00 (Out of Warranty) / $50.00 (Non-original owner)

  • External Cleaning (Infested Machines): $80.00 (Registered) / $100.00 (Others) (Note: External cleaning for the Super 501 and SD501-U does not include changing the white and grey hoses).

Labor Fees (Repairs)

  • Under Warranty: $0.00

  • Out of Warranty: $75.00 (Excludes the cost of parts)

  • Non-Original Owner / Others: $150.00 (Requires double price on replacement parts)

3. Shipping & Loaner Machine Fees

If you require a loaner machine while yours is being serviced, loaners are provided free of charge only for repairs during the warranty period (cleaning services do not qualify for a free loaner). For non-warranty services, a $50.00 loaner fee applies.

Standard Shipping Rates (Each Way):

  • Standard Models (K8, SD501, SD501U, DX, JR II, etc.): $30.00 for machine / $30.00 for loaner

  • Super 501: $65.00 for machine / $65.00 for loaner

  • SD501-U Faucet: $25.00 for machine / N/A for loaner

  • Anespa: Shipping covered by user / N/A for loaner (Note: Customers in Alaska must contact Enagic directly for accurate shipping rates).

4. Extended Warranty Options

Customers may purchase extended warranties to further protect their investments.

  • Standard Models: $350.00 (Under current warranty) / $450.00 (Out of warranty)

  • Super 501: $700.00 (Under current warranty) / $800.00 (Out of warranty)

  • If Enhancer Damage is Present: Standard models cost $500.00 / $600.00; Super 501 costs $850.00 / $950.00.

5. Important Policies & Exclusions

Items Not Covered By Warranty: Your standard warranty does not cover deep cleanings, packing materials, flexible pipes/hoses, printed materials, accessories, improper voltage damage, misuse/abuse, natural disasters, machine alterations, shipping for non-repair services, or enhancer damage caused by fluid leaks.

Storage and Abandonment Fees: Please ensure prompt payment for all service invoices.

  • Storage Fee: Enagic USA is obligated to charge a $3.00 daily storage fee if payment is not received, or if the unit cannot be shipped out within two (2) weeks after the completion date.

  • Machine Disposal: If a machine's service invoice is not paid in full within 6 months (180 days) after the service date, Enagic will permanently dispose of the machine due to neglect and abandonment.

Prices and policies are set by Enagic USA and are subject to change without notice.

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